How do i cancel my planet fitness membership
To cancel in person
Visit your home club's front desk and request a cancellation form.
Cancel by email
Write a letter stating your intent to cancel your membership, including your name, address, phone number and Planet ID membership number. Send it to your home club, Planet Fitness recommends sending it via authentication email. You will need to follow up with the club to ensure your request has been received, approved and processed.
How to Suspend Your Planet Fitness Membership
If you need to temporarily withdraw from your Planet Fitness membership and do not want to cancel your membership completely, you can keep your account.
Many clubs allow you to hold your membership for up to three months for medical reasons. Unfortunately, the rules are different for each club, so you should contact customer service where you have a membership. Visit in person and talk to a receptionist or call your club.
How to Upgrade or Downgrade a Planet Fitness Membership
If you want to downgrade rather than cancel your membership, you'll also need to do it in person. Visit your home club and talk to the front desk staff about your account.
However, membership upgrades can be done online. Open the “Upgrade” page in your browser and follow the instructions. You will need to enter your Planet Fitness Keytag number to complete the process. If you prefer, you can also visit the front desk in person.
